Refund and Return Policy
Return & Refund PolicyThank you for shopping with TimeCollection. Because we dropship luxury watches directly from Our Supplier in the USA, our returns process is designed to ensure your item is handled securely and efficiently.
Returns Window
You have 30 days from the date of delivery to return your item.
Conditions for Return
To be eligible for a return, your watch must be:
- In brand new, unworn condition.
- In original, undamaged packaging.
- Including all manuals, blank warranty cards, and accessories.
- Note: Pre-owned items must be returned within 14 days.
Return Process (South Africa to USA)
Because the item is shipped directly from the USA, returns must be shipped back to the Supplier warehouse in the United States.
- Request an RMA: Contact us within 20 days of delivery to request a Return Merchandise Authorization (RMA) number. Returns without an RMA will not be accepted.
- Shipping: You are responsible for shipping the item back to the USA. We strongly recommend using an insured, tracked courier service (e.g., DHL, FedEx, UPS).
- Return Address: Once your RMA is approved, we will provide the secure Supplier warehouse address in the USA.
Return Shipping Costs
- Change of Mind/Size Issues: Customers are responsible for all return shipping charges, including international duties/taxes if applicable.
- Damaged/Incorrect Item: If the watch arrived damaged or is not the item ordered, please contact us within 5 business days of delivery. We will assist in filing an insurance claim and provide instructions for a prepaid return label, if applicable.
Damaged in Transit
If an item is received damaged, please hold onto the shipping box, as the insurance company may need to inspect it.
Refunds
Once Supplier receives and inspects the item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment, minus any original shipping costs paid by TimeCollection.
Non-Returnable Items
- Watches that have been worn, sized, or altered.
- Items missing packaging, tags, or documentation.